Privacy Policy
Privacy Policy – NovaProSigns
At NovaProSigns (“we,” “our,” or “the Site”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your information when you visit or make a purchase through *novaprosigns.com*.
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Contact Us
If you have any questions, concerns, or complaints about our privacy practices, please contact us via email at *info@novaprosigns.com*.
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Personal Information We Collect
When you visit our Site, we collect certain information to better serve you, process orders, and improve your shopping experience. “Personal Information” refers to data that can identify an individual. Here's what we collect:
Device Information
- *Why we collect it:* To optimize site performance and track analytics.
- *How we collect it:* Automatically via cookies, log files, web beacons, and pixels.
- *What we collect:* Browser type, IP address, time zone, browsing behavior, and interaction with our Site.
- *Shared with:* Shopify (our eCommerce platform) and analytics providers (e.g., Google Analytics).
Order Information
- *Why we collect it:* To fulfill orders, process payments, ship products, and provide customer support.
- *How we collect it:* Directly from you during checkout.
- *What we collect:* Name, billing/shipping address, payment details (e.g., credit card, PayPal), email, and phone number.
- *Shared with:* Shopify, payment processors, shipping partners.
Customer Support Information
- *Why we collect it:* To assist with inquiries or issues.
- *How we collect it:* From your communication with our support team.
- *What we collect:* Name, email, order history, and support details.
- *Shared with:* Customer service platforms if applicable.
Minors
NovaProSigns does not knowingly collect data from individuals under 18. If a minor has submitted information, please contact us to request deletion.
How We Use Your Information
We use your Personal Information to:
- Process and fulfill orders
- Communicate with you
- Provide personalized marketing or promotional offers
- Improve our website’s performance and security
Sharing Personal Information
We share information with third parties only as needed to provide our services:
- *Shopify:* Manages our online store and processes your transactions.
- *Analytics Tools:* Like Google Analytics, to help understand user behavior.
- *Advertising Platforms:* For remarketing and personalized ads (e.g., Facebook, Google Ads).
- *Compliance:* To meet legal obligations or enforce our terms.
*Behavioral Advertising*
We may use your Personal Information for targeted advertising:
- *Google Analytics & Ads:* Learn more or opt out [here](https://tools.google.com/dlpage/gaoptout).
- *Facebook Ads:* Manage preferences via your Facebook ad settings.
- Learn more about online advertising practices through the [Network Advertising Initiative](https://www.networkadvertising.org/).
Your Rights
*For EEA Residents (GDPR):*
You may request to:
- Access or update your data
- Delete your data
- Withdraw consent
*For California Residents (CCPA):*
You have the right to:
- Know what personal data we collect
- Request access or deletion
- Appoint an authorized agent to act on your behalf
To exercise your rights, contact *info@novaprosigns.com*.
Data Retention
We retain your Personal Information only as long as necessary for business, legal, or regulatory purposes unless you request deletion.
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Security & Automated Decisions
Your data is protected with industry-standard encryption. We do not use automated decision-making for legal or significant impacts, though Shopify may temporarily block IPs linked to fraudulent activity.
Cookies
NovaProSigns uses cookies to:
- Keep the website functional (e.g., remembering your cart)
- Improve performance
- Provide relevant advertising
You can manage cookie preferences in your browser or visit [All About Cookies](https://www.allaboutcookies.org/) for more details.
Changes to This Policy
We may update this policy periodically to reflect changes in practices or legal updates. Please check back regularly.
For further inquiries, reach us at:
📧 *info@novaprosigns.com*
🌐 [www.novaprosigns.com](https://www.novaprosigns.com)