Refund Policy

Refund Policy – NovaProSigns
We value your trust and aim to deliver high-quality custom signage every time. Please read our Refund Policy carefully to understand your rights regarding orders, returns, and cancellations.

Contact Information
If you have any questions or need assistance, please reach out to our support team at info@novaprosigns.com. We’re available 24/7 and are always happy to help.

Order Confirmation & Production
Before we begin production on your custom sign, our team will confirm the final design and order details with you.

Please review your order carefully and notify us immediately if changes are needed.

If we don’t hear from you in time, production may proceed and the order may not be eligible for cancellation or modification.

Cancellations & Custom Orders
As each sign is made to order, returns are not accepted for custom items. However, we do allow cancellations only if the product has not yet entered production.

To request a cancellation, contact us at info@novaprosigns.com as soon as possible.

Once your sign enters the production phase, we cannot cancel or refund the order.

Damaged Deliveries
If your sign arrives damaged, please take the following steps:

Notify the delivery carrier and NovaProSigns within 48 hours of receiving the item.

Provide photos or video evidence of the damage, including packaging, to help us verify the issue.

⛔ Note: Failure to report damage within this 48-hour window may void eligibility for a resolution or replacement.

Warranty & Repairs
We offer a 1-year limited warranty on all custom signs.

If an issue arises, email us with clear images or videos of the damaged or defective part.

We’ll ship a replacement part or arrange a solution at no additional cost.

Shipping Errors
We make every effort to ensure accurate delivery, but in cases where the carrier confirms delivery and the product is missing:

Contact us immediately at info@novaprosigns.com.

We will coordinate with the shipping provider to investigate and resolve the issue promptly.

While we are not responsible for confirmed deliveries that go missing, we’ll do our best to assist you.

Natural Variations & Color Differences
Due to the handcrafted nature of our signs:

Slight differences in finish, size, or color may occur.

Screen resolution and printer calibration may also cause color variations.

By placing an order with NovaProSigns, you acknowledge and accept these unique characteristics as part of the charm of custom-made signage.

Inspection Upon Delivery
Upon receiving your order, we kindly ask you to inspect the package right away.

Report any issues—such as defects, damage, incorrect quantities, or discrepancies—within 48 hours of delivery.

Email info@novaprosigns.com with a description and supporting photos.

We’ll review your report and respond within a reasonable timeframe.

Orders not reported within 48 hours will be considered complete and accurate.

Refund Requests & Feedback
If you request a refund or cancellation, we kindly ask you to share your reason. Your feedback helps us improve and continue providing exceptional service and signage.

Thank You
We appreciate your trust in NovaProSigns. Our team is committed to making your signage experience smooth, satisfying, and uniquely yours.